Volunteer Ombudsman

Under the direction of a Regional Coordinator the Volunteer Ombudsman educates residents in long-term care communities on their rights and provide advocacy to individuals who live in facilities. Ombudsmen act as mediators for residents, families and facility staff in order to help resolve resident complaints. The goal of the Ombudsman is to improve quality of life for residents. Ombudsmen serve as an important communication link between resident and staff, becoming a relied-upon source of information and assistance, benefiting everyone involved.

Essential Job responsibilities and functions

  • Visit with residents at assigned facility 2-4 hrs a week
  •  Educate new residents regarding their resident rights
  •  Listen to the complaints of residents
  •  Document these complaints as grievances
  •  Seek to resolve these grievances with facility staff
  •  Maintain positive working relationships with facility staff
  •  Meet with family members if requested to identify and resolve grievances
  • Visit specific residents when requested by either facility staff or the VOYCE office
  • Compile weekly reports noting residents visited, grievances identified, etc.
  •  Update monthly reports regarding open and resolved cases
  • Attend quarterly Ombudsman Volunteer training sessions
  • Attend statewide Ombudsman Volunteer conferences as able

Physical and Mental Effort required
Communicates to all staff, volunteers, guests, facility residents, family members and individuals seeking our service in a polite, effective, professional & efficient manner. Remain calm in emergency situations. Keep all resident and facility matters confidential. Maintain pleasant and enthusiastic attitude and motivate others to do the same.

Minimum Requirements
Must complete a FCSR background screening and volunteer application. Must not be listed on the Employee Disqualification List of the Department of Health and Senior Services. Must not have prior criminal record convictions. Must provide proof of automobile liability insurance and a valid driver’s license. Must complete Ombudsman training.

Qualifications                                                                                                                         Knowledge and experience in the field of geriatrics, nursing and / or social services is preferred but not required or necessary.
Desire to make a difference in a resident’s life. Has good personal skills, listening skills and a willingness to work at maintaining an understanding of state nursing home regulations as they pertain to residents

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

To apply please contact VOYCE @ 314/918-8222 or contact me directly with any questions or to discuss further.
Christine Nolan, 314/919-2404, cnolan@voycestl.org

Equal Opportunity Employer

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