Date(s) - 11/12/2020
9:00 am - 3:30 pm
You won’t want to miss this five-hour virtual workshop!
9:00 a.m. – 11:45 a.m. (break 10:15-10:30 a.m.)
Have you ever heard the saying, ‘we get what we give’? Every one of us contributes to the quality of life and experience of the residents and families we serve. Our jobs are hard and sometimes we fail to see that we really do make a difference. DQ Foundations provides the opportunity for care partners to change the way they see themselves and their co-workers. This session will give them the vision to see the unique qualities and contributions we each have to build quality relationships among our team. During this inspiring and productive session, care partners will build their “I Matter” statements and learn how to build resilience in order to bring dignity to life in everything they do. Connections built among your team will leave them inspired to be the best version of themselves.
Lunch break – 11:45 a.m. – 12:45 p.m.
DQ Challenges for Staff
12:45 p.m. – 3:30 p.m. (break 2:00-2:15 p.m.)
Great customer service is something we want all of our staff to achieve. Every one of us has had an amazing customer service experience and others that have made us never do business at a particular establishment again. What is good customer service and how do we reach the point that it becomes part of our culture? DQ Challenges for Staff provides staff with an understanding and practice in weaving dignity into the way we serve residents and resident’s families. This workshop will identify what gets in the way of providing great customer service. With new tools and approaches in hand, participants gain confidence as they learn to navigate complex and often challenging situations with dignity.
WHO SHOULD ATTEND
This workshop is geared towards those individuals working in long-term care, including: Nursing Home Administrators, RNs, LPNs, CNAs, Social Workers, Activity Directors, Occupational and Physical Therapist, Dietary and Diabetes Educators.
Pending approval from the Missouri Board of Nursing Home Administrators (5 patient care hours).
Bookings are closed for this event.