Date(s) - 11/06/2019
8:30 am - 3:30 pm
Customer loyalty is built on the provided experience. That is why in order to instill loyalty in your residents, patients, families and staff, caring about their experience should be paramount. In the world of omnipresent competition, having a circle of brand enthusiasts and advocates can emerge to be essential. In this presentation, we will unwrap the emerging world of health care consumerism, what’s critical to develop a strong human experience within your organization, and how to measure the strength of the relationships with your customers.
WHO SHOULD ATTEND
This workshop is geared towards those individuals working in long-term care, including: Nursing Home Administrators, RNs, LPNs, CNAs, Social Workers, Activity Directors, Occupational and Physical Therapist, Dietary and Diabetes Educators.
Workshop currently pending CE approval.